1. How do people request songs?
People can request songs from the mobile app as well as from your profile on the web app. We recommend printing out a QR code that links directly to it. Your link is app.mysetmusic.com/firstname-lastname . Make sure to use your artist or band name.
2. Is there a fee to use mySet?
There is no cost to the artist to use mySet.
3. Do I have to add songs?
You need to add a few songs before you create your first event. We recommend adding more than 20 songs to your profile to give people in the crowd choices.
4. Do I have to create an event?
In order to accept song requests, you must create an event.
If you just want to use mySet for tips and monthly supporters, you do not have to create an event, but you will need to send them to the web app. Find your profile at app.mysetmusic.com
5. When I am done playing for the night what do I do?
Press the “Finish” button at the top right and it will take you to the event summary. Forgot to click finish? We set up the events to time out and automatically complete after 4 hours of your event start or last accepted song request.
6. What countries are supported?
Artists in the US can easily create an account inside the app. If you have a bank account outside of the US, email [email protected] and we can help you get setup.
7. How do I link my social media accounts to mySet?
Click the bottom right tab to go to your artist page. From here, click edit profile and scroll down to the Social Media area. Enter the full link to your account. For example: www.instagram.com/mysetapp
8. I can’t see a video feed when I start the event - how do I get the video to start?
Right now, you cannot stream from mySet. Once you start your event, you need to go live on Facebook, Youtube, or Instagram separately.
9. How do I transfer the money into my bank account?
After your first event, it may take 3-5 business days for the money to be deposited into your account. After the first payout, it will only take 1-2 business days for you to receive your payment.
10. I accidentally made one too many accounts and don’t want my fans getting confused. How can I delete the accounts I don’t want?
Email us at [email protected] and we will delete them for you.
11. Can I use this during a livestream and a live concert?
You can use mySet wherever you play live music!
12. How would it work during live concerts?
mySet works the same at a live concert and during a livestream. The only difference is where the fans are!
13. How do I change my account from an artist to a viewer?
You can switch to the listener side by clicking on the profile button at the top right, and then click the listener mode button in the menu.
14. How do I accept a request?
When a fan requests a song, it will be added to the “Live” and you can either accept or deny the request by clicking on the green check or red X. The request list is in order of highest paid to lowest paid.
15. Can I use this outside of the US?
Yes, email us at [email protected] and we will help set your account up.
For Fans
1. Do I need to turn on my location services?
The only way for us to link you to an artist is by using the location of both parties while they are on the app. We developed it this way so that only the people that are at the event are given access to request songs.
2. Can I request a song that isn’t on the artist's list to choose from?
Yes! Once you connect to an event, you can press the custom song request button to fill in any song.
3. What if my song doesn’t get played, am I still charged?
Your card is charged once the band accepts your song request. If the artist chooses to play a different song, your card may still be charged. You cannot cancel your request once you add it to the setlist.
4. What does the “boost” button do?
The boost feature lets you add additional funds to any song that has already been requested. The songs in the setlist are ordered by dollar amount so by adding addtional funds, you get to hear your song more quickly!
5. How do I change my filter to a wider range?
You can access filter options by clicking the bar at the top of the map or event pages. You can change your location to a different city here as well.
6. How do I connect to a livestream event?
If you are watching a livestream event on YouTube or Facebook, you can use mySet to request songs. To do this, click the magnifying glass at the top right and search for the artist you are wanting to send a song request to. Once you click on their event, click connect to see their song list.
7. How do I remove a payment card from my account?
From the home page, click the menu option in the top left corner and then choose payment. You can swipe left or right (depending on if you have an Android or Apple device) on your payment method to remove it.
8. I created an account to tip local musicians. I am a musician myself and I can't figure out how to create my own set list for when I play. Could you help me with that?
Right now, you can only be a listener or an artist. You can email [email protected] to have us switch your account.
9. How do I watch the band on YouTube?
If a band is Livestreaming, you can search for their profile and click the Facebook icon. This will take you to where they are streaming from.
10. How do I change my profile from fan to artist?
Currently, we have to manually change your profile from a fan to an artist. Email us at [email protected] and we will swap it for you.
11. How do I tip the band after they play my song?
You can tip the band after they play your song by scrolling to the tip area under the setlist. You just want to make sure that you do this before they end their event!
12. How do I request a song?
You first have to find the event of the person you are wanting to send a song request. Click the magnifying glass at the top right and search for the artist you are wanting to send a song request to. Once you click on their event, click connect to see their song list. You can request songs from this area.
13. How do I cancel my monthly donation to an artist?
You can email [email protected] to have us cancel this for you.